Standard Returns Policy

General Return Policy

Our gadgets, especially small electronics and accessories, are produced by manufacturers all over the place. While we strive to provide you with quality gadgets at a bargain, a product might not perform as expected by the time it’s delivered. In such cases, you may ask for a replacement, and on return of the product, you will be shipped a replacement.

Defective products are exchanged within 30 days of delivery. Contact us and clearly explain the defect of the product and we will give you a response within 72 hours (Monday to Friday, excluding public holidays).

The Customer should first return the product to us before we send out a replacement.

We recommend customers to keep the original packaging of the order until the items are found to be in good condition. When returning products, it is recommended for customers to use a trackable method of shipment as ShopOnSpot is not responsible for items lost while in transit.Our customer care staff may request that you send a picture of the original packaging to research on and help you resolve any product or order related questions.

After 30 days from delivery the return shipping costs (both ways) will be the sole responsibility of the customer.

Refunds are available for 30 calendar days after delivery*. In that case we will refund you the product price excluding all actual shipping fees already incurred. Actual shipping fees incurred are determined by the weight of each returned product and by the way it was sent (e.g. EMS, DHL, Regular/Registered Airmail, etc).

*Definition of delivery date: for EMS/DHL and some registered airmail packages, the delivery date is displayed on the courier’s tracking site. For orders that do not have online delivery dates provided by the courier, the delivery date is assumed to be 21 calendar days after shipment.

Defective products are exchanged within 30 days of delivery. Contact us at shoponspot.com@gmail.com and upload a picture or video file clearly showing the defect of the product and we will give you a response within 72 hours (Monday to Friday, excluding public holidays).

For customers in the US, a reimbursement for return shipping fees is available provided that you ship the items back by First Class Airmail (with Delivery Confirmation) or by USPS Priority Mail Flat-rate Envelope to our Miami return address, whichevers fee is lower. For customers from other countries, please contact us for reimbursement details.

After 30 days from delivery the return shipping costs (both ways) will be the sole responsibility of the customer. We will still try to exchange your defective products for a brand new one where possible.

When will a replacement be sent?

Replacements are treated the same way as that of new orders — they typically arrive in 10 to 13 days. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.